1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays)
• Orders placed after 2:00 PM will begin processing the next business day
• During peak seasons or promotional periods, processing may take an additional 1-2 days
• You will receive a confirmation email once your order has been shipped

2. Shipping Carriers

3. Shipping Methods & Delivery Times

Free Standard Shipping via Yuntu Logistics (Included on All Orders)

Express Shipping (7-10 Days) — Contact Customer Service

• Faster processing and priority dispatch
• Premium courier delivery (DHL / FedEx / EMS equivalent)
• All duties and taxes still prepaid — no surprise fees
• To upgrade to express shipping, please contact our customer service before or immediately after placing your order

• Email us at SIGLO.VIPS@outlook.com with your order number
• Message us via our website contact form
• We will confirm the express shipping fee and arrange the upgrade for you

4. Duties & Taxes Prepaid (All-Inclusive Pricing)

• All import duties, customs fees, VAT, and taxes are prepaid by SIGLO
• You will not be charged any additional fees upon delivery
• The price you see at checkout is the final price — guaranteed
• This applies to both standard and express shipping, to all countries we ship to

5. Customs & Delivery

• We complete all customs documentation on your behalf through our logistics partner Yuntu Logistics
• Your package may still be subject to routine customs inspection, which can occasionally cause minor delays
• If customs processing causes a delay beyond our estimates, we will keep you updated via email
• In the unlikely event that you are charged additional fees by your local customs office, please contact us immediately and we will reimburse you in full

6. Order Tracking

• Your tracking number
• A link to track your package online via the Yuntu Logistics tracking portal
• Estimated delivery date

7. Shipping Restrictions

• We currently ship to most countries worldwide via Yuntu Logistics
• Some remote locations may have longer delivery times
• If we cannot ship to your location, we will notify you and issue a full refund

8. Lost or Damaged Packages

Lost Packages

• If tracking shows your package as delivered but you have not received it:
  • Please check with neighbors or your local mail office first
  • Contact us within 7 days of the expected delivery date
  • We will file a claim with Yuntu Logistics and assist in locating your package
  • If the package is confirmed lost, we will offer a replacement or full refund

Damaged Packages

• If your package arrives damaged:
  • Keep all packaging materials and the damaged item
  • Take photos of the damaged packaging and product
  • Contact us within 7 days of delivery
  • We will arrange for a replacement or refund

9. Incorrect Address

• Please double-check your shipping address before completing your order
• If you enter an incorrect address, contact us immediately at SIGLO.VIPS@outlook.com
• We can update the address only if the order has not yet shipped
• Once an order has shipped, we cannot change the address and are not responsible for packages delivered to incorrect addresses provided by the customer

10. Contact Us

• Email: SIGLO.VIPS@outlook.com
• Please include your order number for faster assistance

Return & Refund Policy

1. Return Eligibility

1.1 Eligible Items

• The item is in its original condition, unworn, unused, and undamaged
• All original packaging, tags, and labels are intact
• The item is not a final sale or personalized/custom item

1.2 Non-Returnable Items

• Custom or personalized items (engraved, custom-sized, etc.)
• Final sale items (clearly marked as “Final Sale”)
• Items that show signs of wear, damage, or alteration
• Earrings (for hygiene reasons, unless defective)
• Any item not in its original condition

2. How to Return an Item

1. Contact us at SIGLO.VIPS@outlook.com with your order number and reason for return
2. Wait for approval — we will provide you with a Return Authorization (RA) number and return shipping instructions
3. Ship the item back — securely package the item and ship it to the address we provide
4. Include your RA number on the outside of the package

3. Return Shipping Costs

• Defective or incorrect items: We will cover the cost of return shipping. Please contact us first to arrange a prepaid shipping label.
• Customer-initiated returns (wrong size, changed mind, etc.): You are responsible for return shipping costs.
• International returns: Customers are responsible for all return shipping costs. We will provide guidance on how to mark the package to avoid additional customs charges.

4. Refund Process

• We will send you an email notification confirming receipt
• We will inspect the item to ensure it meets return eligibility requirements
• Approved refunds will be processed within 5-7 business days of inspection
• Refunds will be issued to your original payment method
• Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

5. Exchanges

• Contact us at SIGLO.VIPS@outlook.com to initiate an exchange
• You will be responsible for return shipping costs unless the item is defective
• If the new item costs more, you will need to pay the price difference
• If the new item costs less, we will refund the difference
• The replacement item will be shipped to you free of charge via Yuntu Logistics, with all duties and taxes prepaid

6. Damaged or Defective Items

• Contact us within 7 days of delivery
• Include photos of the damaged item and packaging
• We will arrange for a replacement or full refund
• We may require you to return the defective item at our expense

7. Lost or Stolen Packages

• Confirmed delivery: If the carrier confirms delivery to your address, we are not responsible for lost or stolen packages.
• No delivery confirmation: If tracking shows the package was never delivered, please contact us and we will work with Yuntu Logistics to resolve the issue. We may offer a replacement or refund at our discretion.

8. International Returns

• Returns are accepted within 30 days of delivery
• Customers are responsible for return shipping costs
• Please mark return packages as “Returned Goods” with the original order value to avoid additional customs charges
• If you are charged any import fees on the return, contact us and we will reimburse you

9. Lifetime Maintenance Warranty

• Free professional cleaning and polishing
• Free stone tightening and inspection
• Free rhodium replating (for sterling silver items)

• Normal wear and tear
• Accidental damage, scratches, or dents
• Misuse, neglect, or exposure to harsh chemicals
• Unauthorized repairs or modifications

10. Contact Us

• Email: SIGLO.VIPS@outlook.com
• Please include your order number in all correspondence