Last updated: July 27, 2026

This Return and Refund Policy explains SIGLO’s 30-day return window, eligible products, return shipping costs, exchanges, refunds and jewelry maintenance services.

Thank you for shopping at SIGLO. We want every customer to feel confident when purchasing our jewelry. Therefore, please review the complete terms below before requesting a return, exchange or refund.

Return Policy at a Glance

  • Return window: You may return eligible items within 30 days from the delivery date.
  • Return method: You must send approved returns by mail using the return instructions provided by SIGLO.
  • Change-of-mind returns: The customer is responsible for return shipping costs.
  • Defective, damaged or incorrect items: SIGLO will cover reasonable approved return shipping costs.
  • Refund method: We issue approved refunds to the original payment method used for the order.
  • Refund processing time: We normally process approved refunds within 5–7 business days after inspection.
  • Restocking fee: SIGLO does not charge a restocking fee for approved eligible returns.
  • Exchanges: You may exchange eligible items for another size or style, subject to availability.

Additional return conditions, product exclusions, hygiene requirements and consumer rights appear in the complete policy below.

Statutory Consumer Rights

This policy works alongside any mandatory consumer rights available under the laws of the customer’s country or region.

Nothing in this policy excludes, restricts or limits any legal right or remedy that cannot lawfully be excluded. If local consumer law provides greater protection, those rights will apply.

Customers may also have additional rights under the consumer protection laws of their country or region. Please consult the official consumer protection authority in your location for further information.

Shipping Information

For delivery times, international shipping, duties, taxes and order tracking information, please review our Shipping Policy.

Need Assistance?

If you need help with a return, refund, exchange or damaged order, please visit our Contact Us page or email SIGLO.VIPS@outlook.com.

Please include your order number whenever possible so that we can assist you more quickly.