Last updated: 2026
Welcome to SIGLO. We believe in honest, transparent business. These terms explain the basics of how we operate — so you can shop with confidence.
Our Commitment to You
- Quality products, every time. Every piece is inspected before shipping.
- Fair pricing, no hidden fees. What you see at checkout is what you pay — duties and taxes included.
- Fast, tracked shipping. All orders ship free via Yuntu Logistics with full tracking.
- Easy returns. Not happy? Return it within 30 days. We make it simple.
- Your data is safe. We never sell your information. See our Privacy Policy for details.
Your Order
- All prices are in USD and include prepaid duties & taxes
- Orders process within 1-3 business days
- You'll receive a tracking number by email once your order ships
- Need express shipping (7-10 days)? Contact us at SIGLO.VIPS@outlook.com
Payments & Security
- We accept major credit cards and PayPal
- All payments are processed securely — we never store your card details
- If we spot a problem with your order (out of stock, pricing error, etc.), we'll contact you right away
Returns & Refunds
- 30-day return window from delivery date
- Items must be unworn, in original packaging with tags
- Earrings and custom/personalized items cannot be returned (hygiene & made-to-order policy)
- Refunds process within 5-7 business days after we receive the item
- Full details in our Return Policy
Shipping & Delivery
- Free standard shipping worldwide
- US & UK: 7-18 business days
- All other countries: 7-20 business days
- All duties, VAT, and customs fees prepaid by SIGLO — no surprise charges at delivery
- Full details in our Shipping Policy
Lifetime Maintenance
Every SIGLO piece comes with free lifetime care:
- Professional cleaning and polishing
- Stone tightening and inspection
- Rhodium replating for silver items
You cover shipping to us; we cover the service and shipping back.
Intellectual Property
All designs, images, and content on this site belong to SIGLO. Please don't copy or reuse them without permission.
Your Responsibility
- Shop respectfully — no fraud, harassment, or misuse of our site
- Double-check your shipping address before checkout
- If something's wrong, reach out — we're here to help
Limitations
We do our absolute best, but:
- Delivery times are estimates — weather, customs, or carrier delays can happen
- We're not liable for indirect damages from your purchase
- If a product is listed at the wrong price by mistake, we reserve the right to cancel
Changes
We may update these terms occasionally. The latest version will always be posted here with the date at the top.
Contact Us
Questions? We're happy to help.
- Email: SIGLO.VIPS@outlook.com
- We typically reply within 24 hours