SIGLO Shipping: Faster Delivery with Shipping and Customs Clearance Included

Buying a necklace for a birthday or a ring for an anniversary? Knowing when it should arrive—and which delivery costs are covered—helps you plan before ordering.

SIGLO covers all shipping and customs clearance fees for your order. We’ve also selected a faster international shipping service, with estimated delivery in 6–10 business days after dispatch.

Your parcel may arrive sooner, depending on the destination and delivery conditions. Once it ships, we’ll email your tracking details so you can follow its progress.

How Long Does SIGLO Shipping Take?

Please allow time for both order processing and transportation:

• Order processing: normally 1–3 business days.
• Estimated shipping: 6–10 business days after dispatch.
• Shipping and customs clearance fees: covered by SIGLO.

Processing takes place before your parcel enters the delivery network. The shipping estimate starts after dispatch, rather than on the day you place your order.

Although your parcel may arrive earlier, please allow the full estimated delivery time when planning a purchase for a particular occasion.

Business days exclude weekends and public holidays. Customs inspections, weather or transportation disruptions can sometimes affect the schedule.

Shipping and Customs Clearance Fees Are Included

SIGLO covers the logistics costs of transporting your order and clearing it through customs. There is no minimum purchase requirement for our free standard shipping to supported destinations.

If you have a question about delivery to your address, send us your country and postal code before ordering. This is particularly useful for remote locations or addresses with special delivery requirements.

Please check that your contact information is accurate so you can receive any necessary delivery communications.

How Do I Track My SIGLO Order?

After dispatch, we’ll send your tracking information to the email address used at checkout.

The first tracking update may take 24–48 hours to appear. If you cannot find the shipping email, check your spam folder and confirm that you are looking in the correct inbox.

Keep the email so you can return to the tracking link easily. Follow the carrier information provided for your particular parcel.

If the tracking page shows an attempted delivery or asks you to arrange collection, check the instructions provided. If no tracking information appears after the initial 48 hours, contact us with your order number.

Ordering Jewelry for a Special Occasion?

If your gift needs to arrive before a birthday, anniversary or another fixed date, contact us before placing the order.

Please tell us:

• The item you would like to purchase.
• Your delivery country and postal code.
• The date you need to receive it.

We can review the delivery options before you order. Please leave some extra time rather than relying on the earliest possible arrival date.

Choose an address where someone can receive the parcel, and include any apartment, unit or building details needed for delivery.

What If My Parcel Is Delayed?

If your order has passed the estimated delivery period, email us with your order number, tracking number and latest tracking update.

You can use this message:

My order number is ___. The latest tracking update was on ___ and says ___. Could you please check the delivery status?

These details help us understand the issue without asking you to explain everything again.

If tracking says “delivered” but you cannot find the parcel, check with household members, building reception and the local delivery office, then contact us.

If the package arrives damaged, keep the item and packaging. Take clear photographs of the product, shipping label and outer package, and report the problem promptly.

Can I Change My Shipping Address?

Please check your full address before completing checkout, especially the postal code and apartment or unit number.

If you notice an error after ordering, email us immediately. Address changes are only possible before dispatch, so please do not wait until you receive the shipping confirmation.

Contact SIGLO About Your Delivery

For SIGLO shipping questions, email SIGLO.VIPS@outlook.com.

If you have already ordered, include your order number. For questions before purchasing, send us your destination and the item you are considering.

For full conditions, visit our Shipping & Returns Policy.

Still choosing your piece? Explore SIGLO jewelry and contact us if you need help planning delivery for a special occasion.